Good Shepherd Services (GSS)

In this document, the terms “we”, “us”, “our” and “GSS” refer to Good Shepherd Services and its authorised representatives.

Good Shepherd Services is committed to safeguarding the personal information of all individuals who interact with us through our website (https://www.goodshepherd.my). This notice explains how we collect, use, disclose, store and protect your personal data in accordance with the Personal Data Protection Act 2010.

This notice applies to information obtained through our website and online platforms. It does not apply to information collected offline or through other channels unless otherwise stated.

If you require clarification about this notice, you may contact us via email at info@goodshepherd.my.

1. Consent

By accessing or continuing to use our website or online services, you acknowledge that you have read and understood this Personal Data Protection Notice and agree to the collection and processing of your information as described herein.

2. Types of Personal Data We May Collect

When you interact with our website or services, we may collect and process various categories of personal data, including but not limited to:

• Full name

• Contact details (email address, phone number, mailing address)

• Identification details (such as identification or passport number, where applicable)

• Financial and payment details (including bank account information, transaction records, donation amounts and payment references)

• Technical data (IP address, browser type, operating system, access times)

• Any other information voluntarily provided by you

Such data will be retained only for as long as necessary to fulfil the purposes outlined in this notice or as required by applicable laws.

3. Purpose of Processing

We may use your personal data for purposes connected to our operations and activities, including to:

• Operate and administer our website and related platforms

• Provide and manage services, donations or transactions

• Improve website functionality and user experience

• Communicate with you regarding enquiries, updates, or customer support

• Provide information about our initiatives, programmes or promotional activities

• Develop new services, features or improvements

• Fulfil legal, regulatory or compliance obligations

• Ensure the security and proper functioning of our website

4. Disclosure of Personal Data

Your personal data may be disclosed to third parties in the following circumstances:

• Where you have provided consent

• To service providers or business partners engaged to support our operations (including payment processors and IT service providers)

• Where required to comply with applicable laws, regulations, court orders or lawful requests from authorities

• Where disclosure is necessary in the ordinary course of our activities

We require third parties to handle personal data responsibly and in accordance with applicable data protection requirements.

5. Third-Party Services

Our website may incorporate or link to services provided by third parties. These services may process personal data in accordance with their own privacy policies.

Such services may include:

• YouTube

• Facebook

• SociableKIT

• Google Maps

• Google reCAPTCHA

We encourage users to review the privacy policies of these third-party providers before interacting with such services.

We are not responsible for the privacy practices or content of third-party services.

6. Log Data

Like most websites, our servers may automatically collect certain technical information when you visit our website. This may include IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, timestamps and basic interaction data.

This information is used for administrative, security, and operational purposes. It is not used to personally identify individual users.

7. Access, Correction and Withdrawal of Consent

You may request access to the personal data we hold about you. You may also request corrections if the information is inaccurate, incomplete or outdated.

Where applicable, you may withdraw your consent for us to continue processing your personal data, subject to legal or contractual limitations.

Requests may be submitted to our official contact email address.

8. Data Security

We implement reasonable technical and organisational safeguards to protect personal data against unauthorised access, misuse, alteration, loss or destruction.

However, as internet transmissions and electronic storage systems inherently carry risks, we cannot guarantee absolute security of data transmitted online.

9. Protection of Minors and Vulnerable Individuals

We do not knowingly collect personal data from individuals under the age of 18 or those who are unable to provide valid consent.

Parents or guardians who believe that personal information has been submitted without proper consent are encouraged to contact us so that appropriate steps may be taken.

10. Commitment to Data Protection Standards

While certain international regulations such as the GDPR may not directly apply, we aim to uphold high standards of data protection.

Subject to applicable conditions, individuals may have rights including:

• The right to access personal data

• The right to correct inaccurate personal data

• The right to request deletion of personal data

• The right to restrict or object to processing

• The right to request transfer of personal data

Requests may be subject to verification and reasonable administrative procedures.

11. Updates to This Notice

Good Shepherd Services reserves the right to revise this Personal Data Protection Notice from time to time. Any updates will take effect upon publication on our website.

We encourage you to review this page periodically to remain informed of any changes.